02Our Churn Analysis Process
From Data Review to Customer Churn Analysis You Can Act On
You see how your data will be combined before we build any report.
05Projects We've Built
Ecommerce Projects We Have Built
A selection of Shopify and ecommerce builds shipped for clients, including subscription businesses that depend on retention data.
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LET'S DISCUSS
We had a different kind of problem. People were visiting the store, adding products to their carts, and then disappearing before they finished the order. We had tried a few apps and made changes here and there, but nothing really seemed to solve the bigger issue. The team went through the shopping experience with us and pointed out things we hadn't really noticed ourselves. They cleaned up the cart and checkout flow, made the mobile experience much smoother, and helped us make the store feel easier to shop. I’m not going to pretend we fixed everything overnight, but it finally feels like the store is helping the sale instead of getting in the way of it.
Ethan Parker
Founder of Elite Academy
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
James Whitmore
Head of Marketing of Lumen Outdoor
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
Michael Bennett
Founder & CEO of Northbridge Consulting
07Work Culture
Why Brands Trust Us With Churn Analysis
You cannot fix churn you cannot see, so we start by making the causes visible. These are the habits we bring to client churn analysis.
One view of subscribers
Store, subscription and payment data finally agree.
Cohorts, not averages
We show how different groups behave over time.
Reasons captured
We separate why people leave, not just that they left.
Involuntary churn isolated
Failed payments are separated from real cancellations.
Feeds your fixes
Findings flow into save offers and dunning.
Clear deliverables
You know what reports you will get and how to read them.
08Overview
What is churn analysis, and how do I separate voluntary cancellations from failed-payment churn?
DeveloperLook builds churn analysis and reporting: unifying data from your store, subscription app, and payment gateway, then segmenting by cohort, cancellation reason, and product so you see what's driving churn, not one blended rate. We separate voluntary cancellations from involuntary payment failures, since they need different fixes, and feed insights into your save offers and dunning. Starts from $1,999, most complete in 3 to 6 weeks.
- Service
- Churn analysis: cohort/reason/product segmentation, voluntary vs involuntary split, dashboard
- Starting price
- From $1,999
- Typical timeline
- 3 to 6 weeks
- Platform
- Shopify, WooCommerce, BigCommerce, and custom stores
- Built with
- Store, subscription app, and payment gateway data unified into a reporting layer or dashboard
- Experience
- 10+ years and 250+ shipped projects
- Post-launch support
- Ongoing maintenance retainer or one-time handoff
- Communication
- Calls in US, UK, and AU business hours
Who it's for
Stores with one blended churn number
You know your overall churn rate but can't see whether it's driven by price, product fit, or failed payments.
Stores wanting cohort-level visibility
You want to see how churn differs by signup month, acquisition channel, or product, not just a single store-wide rate.
Stores conflating voluntary and involuntary churn
You're blending cancellations with failed rebills, which hides two problems that need different fixes.
Stores wanting churn data to drive action
You want churn insights feeding directly into save offers and dunning timing, not sitting in a static report.
Stores with data spread across tools
Your store, subscription app, and payment gateway each show a different piece of the picture and nothing ties them together.
Not a fit for
You want the cancellation flow and save offers themselves, not the analysis behind them. Our Subscription Churn Reduction page covers that.
You need the subscription platform or app built first before there's data to analyze. Our Ecommerce Subscription Platform Development page covers that.
You need broader ecommerce reporting beyond subscriptions and churn. Our Ecommerce Reporting Software page covers that.
09Pricing
Transparent Starting Prices for Churn Analysis and Reporting
These are starting points in USD. Your final price depends on whether you want an ongoing dashboard, and you get a fixed proposal after scoping.
11The Right Technology for Your Project
Technology Stack
We unify data from your store, subscription app and payment gateway into churn rate analysis dashboards.
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What is churn analysis?
Churn analysis unifies customer, subscription, and payment data to segment cancellations by cohort, reason, and product, so you can see what's actually driving churn instead of one blended rate.
How do I run a customer churn analysis for a subscription store?
We unify data from your store, subscription app, and payment gateway, define what counts as churn for your billing cycle, segment customers by recency, frequency, and acquisition channel, then visualize cohort patterns and root causes.
How do I report churn by reason, product, and cohort?
We build reporting that breaks churn down by cancellation reason, product or plan, and signup cohort, so patterns invisible in an aggregate rate become visible.
How do I separate voluntary from involuntary churn?
We tag cancellations as voluntary and failed rebills as involuntary separately in your reporting, since blending them hides two different problems that need different fixes.
Can you build a churn dashboard?
Yes, we build a dashboard showing cohort curves, churn by reason and product, and the voluntary versus involuntary split, pulling from your store, subscription app, and payment data.
How much does churn reporting cost?
Starts from $1,999, fixed scope after a project brief, depending on how many data sources need to be unified.
What data do I need for churn analysis?
You need cancellation and subscription events from your store or subscription app, payment success and failure data from your gateway, and enough customer history to build meaningful cohorts.
How do churn insights feed save offers and dunning?
We connect the reporting layer to your cancellation flow and dunning system, so the offers subscribers see and when retry emails fire are informed by what the data shows actually works.