02Our Payment Recovery Process
From Recovery Review to a Live Dunning Management System
You see the retry schedule and email sequence before anything goes live.
05Projects We've Built
Ecommerce Projects We Have Built
A selection of Shopify and ecommerce builds shipped for clients, including subscription and payment features like this one.
Ready to win back the revenue you lose to failed payments? ⚡ Get a free quote!
LET'S DISCUSS
We had a different kind of problem. People were visiting the store, adding products to their carts, and then disappearing before they finished the order. We had tried a few apps and made changes here and there, but nothing really seemed to solve the bigger issue. The team went through the shopping experience with us and pointed out things we hadn't really noticed ourselves. They cleaned up the cart and checkout flow, made the mobile experience much smoother, and helped us make the store feel easier to shop. I’m not going to pretend we fixed everything overnight, but it finally feels like the store is helping the sale instead of getting in the way of it.
Ethan Parker
Founder of Elite Academy
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
James Whitmore
Head of Marketing of Lumen Outdoor
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
Michael Bennett
Founder & CEO of Northbridge Consulting
07Work Culture
Why Subscription Brands Trust Us With Recovery
A failed payment is often a customer who still wants to stay, so we treat recovery as revenue protection. These are the habits we bring to every project.
Retries by decline reason
A soft decline and a stolen card are handled differently, so recovery rates go up.
Card updates made easy
One-tap card update links reduce the effort it takes a customer to fix a failed payment.
Messages that sound human
Dunning emails stay polite and clear so customers do not feel accused.
Connected to your tools
Recovery syncs with your subscription app, gateway and Klaviyo.
Tested with real failures
We run real failed transactions before launch, not just a dry run.
Reported clearly
You can see how much revenue recovery brings back each month.
08Overview
What is dunning management and how does failed payment recovery work?
DeveloperLook builds custom failed payment recovery with smart retry logic, roughly 8 attempts over 2 weeks, paired with card update email sequences timed for opens. We connect to Recharge, Skio or Stripe rather than relying on their generic default retries. Industry median recovery is around 47.6% of failed payments, top performers recover 70 to 85%. Projects start from $699, most live in 1 to 2 weeks.
- Service
- Failed payment recovery and dunning management
- Starting price
- From $699 USD, fixed scope after a payment recovery review
- Typical timeline
- 1 to 2 weeks
- Platform
- Shopify, integrated with Recharge, Skio or Stripe
- Built with
- Smart retry logic, decline-specific rules, card update email sequences, webhooks
- Experience
- 10+ years and 150+ shipped projects
- Post-launch support
- 30 days included, then optional monitoring retainer
- Communication
- Calls in US, UK, and AU business hours
Who it's for
Businesses losing subscription revenue to failed payments
Charges fail and customers quietly churn without anyone reaching out to fix it.
Businesses on Recharge, Skio or Stripe wanting stronger recovery
Your platform's built-in retries are generic and haven't been tuned since setup.
Businesses wanting card update emails timed to actually get opened
You send one reminder and hope, rather than a sequence timed for opens.
Businesses deciding between a custom build and built-in subscription app tools
You're not sure if your app's default dunning is good enough or needs a dedicated layer.
Businesses that want to know how much recoverable revenue they're leaving behind
You suspect failed payments are costing more than anyone's tracked.
Not a fit for
You need the subscription platform itself set up first, before dunning logic is layered on. Our Shopify Recharge Subscription Setup service covers that.
You want a broader retention audit across loyalty, flows and subscriptions, not just payment recovery. Our Ecommerce Customer Retention Services covers that.
You're dealing with voluntary cancellations rather than failed payments. That needs a different retention approach like win-back flows and loyalty, which our Ecommerce Customer Retention Services also covers.
09Pricing
Transparent Starting Prices for Failed Payment Recovery
These are starting points in USD. Your final price depends on your platform and payment provider, and you get a fixed proposal after a payment recovery review.
11The Right Technology for Your Project
Technology Stack
We build failed payment recovery solutions around your payment gateway and subscription app, with email and SMS sent through Klaviyo.
No tools available for the selected category.
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How does failed payment recovery work for subscriptions?
Retry logic re-attempts a declined charge on a schedule, often paired with a card update prompt. Timing usually depends on whether the decline is soft, like insufficient funds, or hard, like a closed account.
What is dunning management?
Dunning management is the broader process of communicating with customers about failed payments, retrying charges, and prompting card updates, rather than a single one-time retry.
Can I automate payment retries and card update emails?
Yes. Smart retries typically run around 8 attempts over 2 weeks, paired with a card update email sequence, often 6 emails over 27 to 30 days, sent the same day as the decline for the best open rates.
How much revenue can failed payment recovery win back?
Industry median recovery sits around 47.6% of failed payments, while top performers recover 70 to 85% with tuned retry timing and card update sequences.
How much does custom dunning setup cost?
Projects typically start from $699, scaling with how many decline types and platforms need custom logic.
Can it connect to Recharge, Skio or Stripe?
Yes. We build on top of Recharge, Skio or Stripe's existing subscription and payment data rather than replacing it.
How do you time retries and reminders?
Timing is decline-specific: insufficient-funds declines often retry around typical payday windows, while expired-card declines lean more on card update email sequences than repeated retries.
Custom dunning or built-in tools: which should I use?
Built-in retry tools in Recharge or Skio are configurable but generic, and teams rarely revisit them after setup. A custom or dedicated layer adds decline-specific logic and ongoing optimization on top.