02Our Ecommerce Chatbot Process
How an AI Chatbot Development Service for Ecommerce Runs From Brief to Launch
You see the chatbot's scope and handoff rules before we build.
05Projects We've Built
Web and SaaS Projects We Have Built
A selection of web and software projects shipped for clients, showing the engineering behind an AI chatbot solution for ecommerce.
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We had a different kind of problem. People were visiting the store, adding products to their carts, and then disappearing before they finished the order. We had tried a few apps and made changes here and there, but nothing really seemed to solve the bigger issue. The team went through the shopping experience with us and pointed out things we hadn't really noticed ourselves. They cleaned up the cart and checkout flow, made the mobile experience much smoother, and helped us make the store feel easier to shop. I’m not going to pretend we fixed everything overnight, but it finally feels like the store is helping the sale instead of getting in the way of it.
Ethan Parker
Founder of Elite Academy
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
James Whitmore
Head of Marketing of Lumen Outdoor
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
Michael Bennett
Founder & CEO of Northbridge Consulting
07Work Culture
Why Brands Trust Us With Their Chatbot
Support volume grows faster than teams, so we automate the routine and route the rest well. These are the habits we bring to every AI chatbot platform for ecommerce build.
Routine tickets handled
Where-is-my-order questions no longer wait in a queue.
Trained on your catalog
Answers reflect your products and policies.
Actions, not just answers
It can start returns and edit addresses from chat.
Human when needed
Complex cases go to your helpdesk with context.
Measured
We track how many conversations it resolves.
Fixed starting price
Scope and cost are clear before we build.
08Overview
What can an AI chatbot do for my ecommerce store, and how much of my support volume can it actually handle?
DeveloperLook builds AI chatbots for ecommerce trained on your products, policies, and live order data: order lookup, tracking, returns, and address edits from chat, not just answers. Order-status tickets make up 25 to 40% of support volume and can reach 90%+ deflection within 30 days with real order-data access. Sensitive tickets escalate to a human in Gorgias or Zendesk. Starts from $2,999, most complete in 3 to 8 weeks.
- Service
- Ecommerce AI chatbot: order lookup, tracking, returns, address changes, human handoff
- Starting price
- From $2,999
- Typical timeline
- 3 to 8 weeks
- Platform
- Shopify, WooCommerce, BigCommerce, and custom stores
- Built with
- LLM trained on your content, live order-data integration, Gorgias/Zendesk handoff
- Experience
- 10+ years and 250+ shipped projects
- Post-launch support
- Ongoing maintenance retainer or one-time handoff
- Communication
- Calls in US, UK, and AU business hours
Who it's for
Stores drowning in where-is-my-order tickets
Order status questions make up a huge share of your ticket volume and are answerable automatically if the bot can see live order data.
Stores wanting the chatbot to take action, not just answer
You want customers able to start a return, change an address, or check tracking from chat, not just get a canned FAQ answer.
Stores worried about wrong answers
You want the chatbot trained and guardrailed against your actual policies, with sensitive questions escalated rather than guessed at.
Stores using Gorgias or Zendesk already
You want the chatbot to hand off cleanly to your existing helpdesk rather than replacing your support workflow.
Stores worried about site speed
You want a chat widget that doesn't slow down your storefront.
Not a fit for
You're on Shopify specifically and want a Shopify-first build. Our Shopify AI Chatbot page covers that.
You need an agent that takes broader actions across your business, not just customer-facing chat. Our AI Customer Service Agent Development page covers that.
You need your helpdesk itself set up or migrated, not the chatbot layered on top of it. Our Helpdesk Setup and Migration page covers that.
09Pricing
Transparent Starting Prices for an Ecommerce AI Chatbot
These are starting points in USD. Your final price depends on which actions the chatbot takes and which platforms it connects to, and you get a fixed proposal after a free scoping call.
11The Right Technology for Your Project
Technology Stack
We build an ecommerce AI chatbot trained on your products and policies, with handoff into Gorgias or Zendesk.
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What can an AI chatbot do for an ecommerce store?
It answers product and policy questions, looks up orders, shows tracking, starts returns, and edits addresses directly from chat, using your store's own data.
Can the chatbot look up orders and show tracking?
Yes, we connect it to your order system so it can pull live status and tracking rather than giving a generic answer.
Can it start returns, change addresses and edit orders from chat?
Yes, within the rules you set, the chatbot can take these actions directly rather than just pointing customers to a form.
How is it trained on my products, policies and order data?
We connect it to your product catalog, help content, and order system, then test it against real questions before launch to catch wrong or off-topic answers.
How much does an ecommerce AI chatbot cost?
Starts from $2,999, fixed scope after a project brief.
How much can it cut support ticket volume?
Order-status questions alone typically make up 25 to 40% of support volume, and with real order-data access can reach over 90% deflection within about 30 days.
Will the chat widget slow down my store?
No, we build it to load asynchronously so it doesn't block your storefront's rendering or hurt Core Web Vitals.
Can it hand off to a human agent in Gorgias or Zendesk?
Yes, we set guardrails so sensitive or unclear tickets escalate to a human in your existing helpdesk rather than the bot guessing.
How long does setup take?
Most ecommerce AI chatbot projects complete in 3 to 8 weeks depending on catalog size and integration scope.