02Our AI Chatbot Process
From Support Review to a Live AI Chatbot for Shopify
You see what the chatbot will answer, what it will do and when it hands off, before we build.
05Projects We've Built
Web and SaaS Projects We Have Built
A selection of web and software projects shipped for clients, showing the kind of custom engineering we bring to an AI chatbot Shopify build.
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LET'S DISCUSS
We had a different kind of problem. People were visiting the store, adding products to their carts, and then disappearing before they finished the order. We had tried a few apps and made changes here and there, but nothing really seemed to solve the bigger issue. The team went through the shopping experience with us and pointed out things we hadn't really noticed ourselves. They cleaned up the cart and checkout flow, made the mobile experience much smoother, and helped us make the store feel easier to shop. I’m not going to pretend we fixed everything overnight, but it finally feels like the store is helping the sale instead of getting in the way of it.
Ethan Parker
Founder of Elite Academy
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
James Whitmore
Head of Marketing of Lumen Outdoor
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
Michael Bennett
Founder & CEO of Northbridge Consulting
07Work Culture
Why Merchants Trust Us With Their Chatbot
A chatbot that guesses about orders does harm, so ours works from your real data and knows when to stop. These are the habits we bring to every chatbot for Shopify.
Real order data
Answers come from your live orders, not guesses.
Goes beyond FAQs
It can process returns and update addresses, not just answer questions.
Hands off cleanly
Disputes, damaged orders and billing errors go to a person with context.
Trained on your policies
It follows your shipping and return rules.
Tested before customers see it
We run real scenarios first.
Improves after launch
We review conversations and fix weak answers.
08Overview
What is the difference between a Shopify AI chatbot app and a custom-built one?
Shopify's tools (Sidekick, Inbox) are free but limited to catalog and FAQ replies plus basic order status, with no helpdesk integration or return processing. Off-the-shelf apps run $10 to $500+ per month, and most fail the same way, they cannot see real order data. A custom chatbot connects to the Admin API for live orders and returns, and can run on top of Gorgias or Zendesk instead of a migration, while still escalating disputes to a human.
- Service
- Shopify AI chatbot: order lookup, tracking, returns, address changes, human handoff
- Starting price
- From $2,499
- Typical timeline
- 2 to 5 weeks
- Platform
- Shopify and Shopify Plus
- Built with
- LLM trained on your policies and catalog, Shopify Admin API integration, Gorgias/Zendesk handoff
- Experience
- 10+ years and 250+ shipped projects
- Post-launch support
- Ongoing maintenance retainer or one-time handoff
- Communication
- Calls in US, UK, and AU business hours
Who it's for
Shopify merchants drowning in where-is-my-order tickets
Order status questions dominate your ticket volume and are answerable automatically once the bot can see live Shopify order data.
Stores that tried a chatbot app and hit a wall
You installed an app but it can't see real orders, process returns, or update addresses, only answer generic FAQ questions.
Shopify Plus brands wanting action, not just answers
You want customers able to start a return, change an address, or check tracking from chat, not just get a canned reply.
Stores using Gorgias, Zendesk, or Re:amaze already
You want the chatbot to hand off cleanly to your existing helpdesk instead of forcing a platform migration.
DTC brands scaling faster than support can keep up
Order volume is growing faster than your support team, and you need automation that still escalates disputes to a human.
Not a fit for
You're not on Shopify, or want a platform-agnostic build. Our AI Chatbot for Ecommerce page covers WooCommerce, BigCommerce, and other platforms.
You need an agent that takes broader actions across your business, not just customer-facing chat. Our AI Customer Service Agent Development page covers that.
You need your helpdesk itself set up or migrated, not the chatbot layered on top of it. Our Helpdesk Setup and Migration page covers that.
09Pricing
Transparent Starting Prices for a Shopify AI Chatbot
These are starting points in USD. Your final price depends on how many conversation types it needs to handle, and you get a fixed proposal after scoping.
11The Right Technology for Your Project
Technology Stack
We connect an AI chatbot for Shopify to your live Shopify Admin data, so it looks up real orders, processes returns and updates addresses.
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How do I add an AI chatbot to Shopify?
You can install an app from the Shopify App Store, which is fastest but limited to that app's built-in features, or have a custom chatbot built that connects to your Shopify Admin API, order data, and existing helpdesk. A custom build takes longer to set up but is not boxed in by an app's pricing tiers or missing integrations.
App or custom Shopify chatbot: which is better?
Apps like Tidio or Chatling are the right call for basic FAQ and catalog questions and cost as little as $10 to $30 a month. A custom chatbot is the better fit once you need real order lookup, returns, or address changes handled automatically, since most apps cannot see live order data at all.
Can the chatbot see Shopify orders and tracking?
A custom Shopify AI chatbot connects to the Shopify Admin API, so it can pull real order status, tracking numbers, and fulfillment details for each customer instead of giving generic answers.
Can it process returns and address changes?
Yes, when it is connected to your order and fulfillment systems it can start a return, apply store policy automatically, and update a shipping address before an order ships, escalating anything unusual to a human.
How is it trained on my policies and products?
It is set up using your actual return policy, shipping rules, and product catalog, plus common support tickets, so its answers match what your team would say rather than generic Shopify defaults.
How much does a Shopify AI chatbot cost?
Off-the-shelf apps range from about $10 a month for basic plans up to $500 or more a month at high conversation volumes. A custom Shopify AI chatbot is scoped and quoted based on which systems it needs to connect to.
Will it slow down my store?
No, a properly built chatbot runs as a separate widget or app embed and calls Shopify and helpdesk data asynchronously, so it does not add render-blocking scripts to your storefront's core pages.
Can it connect to Gorgias or Zendesk?
Yes, a custom chatbot can run on top of your existing helpdesk instead of replacing it, so tickets it cannot resolve are handed off into Gorgias, Zendesk, or Re:amaze with full context attached.