02Our Helpdesk Migration Process
From Helpdesk Choice to a Clean Zendesk Data Migration or Gorgias Setup
You see the data map and go-live plan before any ticket moves.
05Projects We've Built
Ecommerce Projects We Have Built
A selection of Shopify and ecommerce builds shipped for clients, the kind of stores where a well-set-up helpdesk keeps customers happy.
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LET'S DISCUSS
We had a different kind of problem. People were visiting the store, adding products to their carts, and then disappearing before they finished the order. We had tried a few apps and made changes here and there, but nothing really seemed to solve the bigger issue. The team went through the shopping experience with us and pointed out things we hadn't really noticed ourselves. They cleaned up the cart and checkout flow, made the mobile experience much smoother, and helped us make the store feel easier to shop. I’m not going to pretend we fixed everything overnight, but it finally feels like the store is helping the sale instead of getting in the way of it.
Ethan Parker
Founder of Elite Academy
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
James Whitmore
Head of Marketing of Lumen Outdoor
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
Michael Bennett
Founder & CEO of Northbridge Consulting
07Work Culture
Why Brands Trust Us With Their Helpdesk
Years of ticket history are hard to rebuild, so we protect it. These are the habits we bring as your helpdesk consulting partner.
No ticket left behind
History and contacts move across intact.
Right helpdesk for you
We compare options honestly for your business.
Connected to orders
Agents see order data from day one.
Quick for small teams
Small datasets can move in one to three days.
Large volumes handled
Up to 100k+ tickets take about two weeks.
Priced by volume
The cost scales with your ticket count.
08Overview
How do I migrate to a new helpdesk without losing tickets, and which platform fits my store?
Gorgias suits Shopify-first order actions, Zendesk fits enterprise governance, and Re:amaze suits smaller teams wanting ecommerce context. A proper migration audits and cleans data first, since cleansing prevents over half of common failures, then migrates tickets and attachments while preserving relationships. Datasets under 50,000 records typically migrate in 1 to 3 days; macros need manual rebuilding since automation logic differs by platform.
- Service
- Helpdesk setup and migration: platform selection, ticket/data migration, Shopify order data connection, macros/SLA setup
- Starting price
- From $1,500, scoped by ticket volume
- Typical timeline
- 1-3 days small datasets, up to 2 weeks for 100k+ tickets
- Platform
- Gorgias, Zendesk, Intercom, Re:amaze, plus Shopify, WooCommerce, BigCommerce
- Built with
- Audited data migration, Shopify/order-data connection, macros and SLA configuration, post-migration validation
- Experience
- 10+ years and 250+ shipped projects
- Post-launch support
- Ongoing maintenance retainer or one-time handoff
- Communication
- Calls in US, UK, and AU business hours
Who it's for
Stores switching helpdesk platforms
You're moving from one helpdesk to another and don't want to lose tickets, contacts, or history in the process.
Stores unsure which helpdesk fits them
You're comparing Gorgias, Zendesk, Intercom, and Re:amaze and want an honest recommendation based on your order volume and team structure.
Brands setting up a helpdesk for the first time
You're outgrowing a shared inbox and need a real helpdesk connected to your Shopify or ecommerce order data from day one.
Teams worried about losing macros in a switch
You know automations and macros don't transfer automatically between platforms and want them rebuilt correctly, not recreated from memory.
Stores that want reporting from day one
You want ticket volume and deflection reporting set up as part of the new helpdesk, not bolted on later.
Not a fit for
You already have a helpdesk in place and just want the chatbot layer added on top. Our AI Chatbot for Ecommerce page covers that.
Your helpdesk platform is fine and you just need macros, routing, and SLAs configured properly. Our Customer Support Automation Services page covers that.
You want a fully autonomous AI agent taking actions like refunds and returns. Our AI Customer Service Agent Development page covers that.
09Pricing
Transparent Starting Prices for Helpdesk Setup and Migration
These are starting points in USD. Your final price depends on your ticket volume and data complexity, and you get a fixed proposal after a free scoping call.
11The Right Technology for Your Project
Technology Stack
We handle Zendesk implementation and Gorgias Shopify integrations, plus Intercom and Re:amaze setup.
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Book Your Exclusive Strategy Session Today!
Pick a 30-minute slot that works for you. We meet on Google Meet to align on goals, scope, and the right next step.
How do I migrate from one helpdesk to another without losing tickets?
We audit and clean your data first, since pre-migration cleansing prevents most common failures, then migrate tickets, contacts, and attachments while preserving relationships, and validate record counts against your original system before cutover.
Gorgias, Zendesk, Intercom or Re:amaze: which fits my store?
Gorgias fits Shopify-first stores that want native order actions in the ticket view. Zendesk fits teams needing enterprise governance and multi-department workflows. Re:amaze suits smaller teams wanting ecommerce context without enterprise complexity. We recommend based on your order volume and team structure.
How much does helpdesk migration cost?
Migration starts from $1,500 and scales with your ticket volume and how many custom fields, automations, and integrations need to be rebuilt on the new platform.
How long does helpdesk setup take?
Small datasets under 50,000 tickets typically migrate in 1 to 3 days, while larger databases of 100,000 or more can take up to two weeks, plus setup time for macros, routing, and SLAs.
Can you configure macros, routing rules and SLAs?
Yes, basic macros, routing, and SLA policies are set up as part of onboarding your new helpdesk. For a deeper deflection audit and ongoing optimization, our Customer Support Automation Services page covers that in more depth.
How do I connect the helpdesk to Shopify order data?
The helpdesk connects to your Shopify or other platform order data through its native app or API integration, so agents can see order status, tracking, and history directly in the ticket without switching tabs.
Can you set up reporting for ticket volume and deflection?
Yes, reporting on ticket volume, response and resolution time, and deflection is configured as part of setup so you have visibility from day one instead of adding it later.
Do you offer post-migration support?
Yes, we offer an ongoing maintenance retainer or a one-time handoff with documentation, depending on whether you want us managing the helpdesk long-term or your team taking it from there.