Missed Call Text Back for Contractors Who Can't Answer the Phone on a Job

A single-number setup starts at $750, fixed scope after a short discovery call. Qualifying questions, booking links, and scheduler hookups move you to $1,800, and multi-line dispatch handoff is $3,450. Twilio's per-message and phone number fees are billed to your own Twilio account, so you pay them directly.

Most builds take 1 to 3 weeks. The build itself is quick, and the wait is usually carrier review of your A2P 10DLC texting registration, which we submit through Twilio. We write and test the reply flow while that review runs, so launch follows soon after approval.

Emergency callers need someone now, so an unanswered call often sends them to the next company on the list. Voicemail rarely saves the job, since a homeowner with water on the floor won't wait for a callback. A text within a minute keeps them talking to you while your team finishes the job in front of it.

The text goes out within a minute, usually within seconds, because the phone system reports the unanswered call as soon as it ends. We add a short pause so callers who redial right away aren't texted mid-call. After-hours replies use different wording and say when you'll call back.

Yes, that's the core of the Qualify and Book plan. The first text asks callers to reply 1 for an emergency, 2 for a new estimate, or 3 about an existing job. Emergencies alert your on-call phone, and estimate requests get the booking link from Jobber, Housecall Pro, or ServiceTitan.

There are two common routes. US and Canadian landline or toll-free numbers can be text-enabled through Twilio's hosted SMS while calls stay with your current carrier. Mobile numbers can't be hosted, so we either port the number to Twilio or forward unanswered calls to a new line that sends the text.

It depends on how many calls you miss, your close rate, and your average ticket, so we measure yours instead of quoting an industry figure. Our free review runs the math on 90 days of your call logs. After launch, the report shows how many texted callers booked, so recovered revenue shows up in your own numbers.

Yes, and on the Multi-Line Dispatch plan it's the main feature. Replies can go to a shared dispatcher inbox, into your field software, or to an AI receptionist that keeps the conversation going. If you already pay for Jobber's Receptionist or Housecall Pro's CSR AI, we'll check what it covers first.

We tailor it to your trade, and a simple one reads: Hi, this is [Your Company], sorry we missed your call. Reply 1 for an emergency, 2 for a new estimate, or 3 about an existing job. We add your hours, the opt-out line carriers expect, and a booking link for estimates.

You own every piece of it. The Twilio account is opened in your business name, the number stays yours, and the flows are documented so any developer can maintain them. After the support window, changes are quoted at a fixed price, and nothing stops working if you don't need us.