Reputation Management for Doctors That Grows Reviews Without Risking Patient Privacy

Our programs start at $550 per month for one location, with review requests after every visit, monitoring, and reply drafts. The Provider Reputation Program costs $950 per month and adds profiles for up to 6 providers. Groups with 2 to 5 locations start at $1,550 per month. Review platform and texting fees are billed to you directly.

Requests usually go live in 2 to 3 weeks. The first week covers the platform, the BAA, and business texting registration, which carriers must approve. Then we connect checkout triggers, test the flow with staff phones, and switch requests on for real patients. You'll see request volume and new reviews in your first monthly report.

You automate the request, not the rating. After checkout, your software triggers one text with a direct link to your Google profile, sent to every patient who agreed to messages. Asking only happy patients breaks Google's policy, so everyone gets the same message. Asking everyone consistently is what builds a steady rating.

It reads completed appointments from your practice software and sends the request a set time after checkout. Dentrix Patient Engage, for example, sends review requests automatically after appointments, and other platforms connect to common dental and medical systems. We map which visits trigger requests, add delays, and exclude patients who opted out.

A high rating matters because patients compare practices on Google before they call, and reviews feed local ranking. Google says more reviews and positive ratings can help a business's local ranking. Recent, specific reviews also answer everyday questions about wait times, staff, and billing that your website can't answer as convincingly.

Start with Google, since its reviews sit beside your map listing, then cover health directories like Healthgrades and general sites like Yelp and Facebook. Each doctor's own Google profile matters too, since many patients search by the doctor's name. Yelp asks businesses not to request reviews, so we monitor Yelp but send requests to Google.

Reply briefly, stay general, and don't confirm the reviewer was ever a patient. HHS has settled with dental practices whose replies disclosed names, visits, or insurance details. A safe reply invites the person to call the office, so the real conversation happens privately. You can also flag reviews that break the platform's rules.

No, we can't remove genuine reviews, and nobody should promise that. We can flag reviews that break platform rules, like spam or conflicts of interest. Then we request removal through each platform's proper channel. For fair criticism, a calm, general reply and steady new reviews do more than any takedown.

Reputation management for doctors follows three sets of rules: HIPAA, the FTC's rule on consumer reviews, and each platform's policies. HIPAA limits what replies can reveal and requires a BAA with vendors that handle patient contacts. The FTC rule bans fake, bought, and suppressed reviews. Your compliance lead or counsel has the final word.

You do, every time. We draft replies, flag anything sensitive, and send them to the person you choose for sign-off. Nothing posts without that approval. If you end the program, you keep every account, report, and reply history, and your review platform stays in your practice's name.