02Our Loyalty Program Process
From Program Design to a Live, Synced Rewards System
You see the points structure, tiers and sync plan before development starts.
05Projects We've Built
Ecommerce Projects We Have Built
A selection of Shopify and ecommerce builds shipped for clients, including loyalty and retention features like this one.
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06What Our Clients Say
What Clients Say After Launch
Feedback from teams we have built loyalty programs for.
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We had a different kind of problem. People were visiting the store, adding products to their carts, and then disappearing before they finished the order. We had tried a few apps and made changes here and there, but nothing really seemed to solve the bigger issue. The team went through the shopping experience with us and pointed out things we hadn't really noticed ourselves. They cleaned up the cart and checkout flow, made the mobile experience much smoother, and helped us make the store feel easier to shop. I’m not going to pretend we fixed everything overnight, but it finally feels like the store is helping the sale instead of getting in the way of it.
Ethan Parker
Founder of Elite Academy
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
James Whitmore
Head of Marketing of Lumen Outdoor
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
Michael Bennett
Founder & CEO of Northbridge Consulting
150+
Projects shipped
10+
Years in development
Top 3%
Upwork Top Rated Plus
5★
Average review score
07Work Culture
Why Businesses Trust Us With Their Loyalty Program
An unprotected points program invites abuse that quietly drains its value, so we build fraud checks in from the start. These are the habits we bring to every project.
Points that mean something
Redemption rules and tier perks that give customers a real reason to come back.
Consistent online and in-store
Purchase history and points stay in sync whether a customer buys on your site or at POS.
Triggers your email marketing
Tier achievements and redemptions can fire straight into Klaviyo campaigns.
Built against abuse
Fraud checks against duplicate accounts and fake activity protect the program's value.
Custom or app, your call
We'll tell you honestly if an existing app already covers what you need.
Documented for your team
You get documentation so your team understands how points, tiers and redemptions work.
08Overview
How does a loyalty points program get integrated with Shopify?
DeveloperLook builds custom loyalty programs with points, tiers and rewards that sync purchase history across your online store and POS, and connect to Klaviyo for segmented campaigns based on tier and redemption activity. We build in fraud prevention against duplicate accounts and abuse, and can build custom or integrate an existing app depending on your needs. Projects start from $799, most live in 2 to 4 weeks.
- Service
- Loyalty program development
- Starting price
- From $799 USD, fixed scope after a program design review
- Typical timeline
- 2 to 4 weeks
- Platform
- Shopify, synced with your POS and Klaviyo
- Built with
- Points and tier logic, REST APIs, webhooks, fraud detection rules
- Experience
- 10+ years and 150+ shipped projects
- Post-launch support
- 30 days included, then optional monitoring retainer
- Communication
- Calls in US, UK, and AU business hours
Who it's for
Businesses with no formal loyalty program yet
Repeat customers get no recognition or reward beyond the products themselves.
Businesses selling online and in-store
You need points and tier status to stay consistent whether a customer buys online or at a physical location.
Businesses wanting loyalty data to drive email marketing
You want tier achievements and redemptions to trigger targeted Klaviyo campaigns automatically.
Businesses worried about points abuse
You want a rewards program without duplicate accounts or fake referrals draining its value.
Businesses deciding between an app and a custom build
You're not sure whether an off-the-shelf loyalty app covers your needs or if you need something built around your specific rules.
Not a fit for
You want lighter engagement features like a wishlist, spin-to-win, or challenges rather than a formal points and tiers system. Our Ecommerce Gamification Development service covers those features.
You need a referral or affiliate program specifically, with commission tracking and payouts. Our Referral and Affiliate Program Setup service is scoped to that.
You need the core Klaviyo platform connected to your store first, before adding loyalty triggers. Our Klaviyo Shopify Integration service covers that setup.
You want a broader retention strategy across loyalty, flows and subscriptions assessed together. Our Ecommerce Customer Retention Services covers that broader engagement.
11The Right Technology for Your Project
Technology Stack
We build points and tier logic custom or on top of an existing app, synced with your POS and Klaviyo.
No tools available for the selected category.
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Pick a 30-minute slot that works for you. We meet on Google Meet to align on goals, scope, and the right next step.
12FAQ
Frequently Asked Questions
Straight answers on points, tiers, integrations and fraud prevention.
How does a loyalty points program get integrated with Shopify?
Points and tier logic connect to your Shopify order data so purchases, redemptions and tier changes update automatically, then sync to your POS and Klaviyo so the same rewards balance shows everywhere a customer interacts with your brand.
App or custom loyalty program: which is better for my store?
An app works well if your program is fairly standard, points per dollar with simple tiers. A custom build makes more sense when your rules are specific, like tiered perks tied to product categories or a redemption structure an app doesn't support well.
How much does a custom loyalty program cost?
Projects typically start from $799 for a single-tier points program, and scale with the number of tiers, perks, and how deeply it syncs with POS and Klaviyo.
Can points, tiers and rewards sync with Klaviyo and my POS?
Yes. Tier achievements and redemption events can trigger segmented Klaviyo campaigns, and points sync consistently whether a purchase happens online or through your POS.
How do tiers, streaks and challenges work?
Tiers unlock progressively better perks as a customer earns more points, often including early access or automatic discounts. Streaks and challenges add engagement mechanics on top, though those lighter features are usually built as part of our gamification service rather than the core loyalty program.
How long does a loyalty program build take?
Most single-tier programs take 2 to 3 weeks. Multi-tier programs with POS sync and Klaviyo triggers typically take 3 to 4 weeks.
How do I stop points abuse and fraud?
We build in checks against duplicate accounts, unusual redemption patterns, and other common abuse before they drain the program's value, rather than relying on manual review after the fact.
Can loyalty data show which customers are worth the most?
Yes. Tier level, redemption frequency and points balance are all signals we can surface to identify your highest-value customers, and feed that into segmented marketing.