02Our Chargeback Management Process
From Dispute Workflow Review to Automated Chargeback Representment
You see the evidence rules and deadline tracking before we build.
05Projects We've Built
Ecommerce Projects We Have Built
A selection of Shopify and ecommerce builds shipped for clients, the kind of stores that benefit from chargeback management software built around their data.
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LET'S DISCUSS
We had a different kind of problem. People were visiting the store, adding products to their carts, and then disappearing before they finished the order. We had tried a few apps and made changes here and there, but nothing really seemed to solve the bigger issue. The team went through the shopping experience with us and pointed out things we hadn't really noticed ourselves. They cleaned up the cart and checkout flow, made the mobile experience much smoother, and helped us make the store feel easier to shop. I’m not going to pretend we fixed everything overnight, but it finally feels like the store is helping the sale instead of getting in the way of it.
Ethan Parker
Founder of Elite Academy
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
James Whitmore
Head of Marketing of Lumen Outdoor
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
Michael Bennett
Founder & CEO of Northbridge Consulting
07Work Culture
Why Brands Trust Us With Chargebacks
Most lost chargebacks are lost to missed deadlines and weak evidence, so we fix both. These are the habits we bring to every chargeback management solution.
Evidence pulled automatically
Order, shipping and customer data assemble themselves.
Matched to the reason code
Each case argues the point the issuer actually cares about.
Deadlines never missed
Disputes are tracked so nothing expires.
Drafted for you
Representment cases arrive ready to review and submit.
Win rates measured
You see what wins by reason code.
Fits your processor
We integrate with Stripe, Shopify Payments or PayPal.
08Overview
How does chargeback representment work, and how much does chargeback management software cost?
Merchants win about 45% of the chargebacks they re-present, but most disputes go uncontested and only 18% get recovered, largely because deadlines are typically 10 days or fewer and evidence has to match the exact reason code. We automate evidence pulling from order records and delivery confirmation, then draft and submit the rebuttal before the deadline. Integrates with Stripe, Shopify Payments, and PayPal. Starts from $1,999.
- Service
- Chargeback management (evidence automation, representment, win rate tracking)
- Starting price
- From $1,999
- Typical timeline
- 3-8 weeks depending on integration scope
- Platform
- Stripe, Shopify Payments, PayPal, or custom
- Built with
- Automated evidence collection, reason code matching, representment workflow
- Experience
- 10+ years and 250+ shipped projects
- Post-launch support
- Ongoing maintenance retainer or one-time handoff
- Communication
- Calls in US, UK, and AU business hours
Who it's for
Stores missing chargeback response deadlines
Disputes are being lost automatically because evidence isn't submitted in time.
Stores manually assembling evidence for each dispute
Someone on your team is pulling order records and screenshots by hand for every chargeback.
Stores wanting to track win rate by reason code
You don't have visibility into which dispute types you're winning or losing.
Stores using Stripe, Shopify Payments, or PayPal
You want representment automated against the platform you already process payments through.
Stores deciding between a managed service and custom
You're weighing a done-for-you chargeback service against building your own workflow.
Not a fit for
You want to stop chargebacks before they're filed, not manage disputes after the fact. Our Chargeback Prevention Services page covers that.
Most of your disputes come from your own customers claiming they didn't authorize a purchase they made. Our Friendly Fraud Prevention page covers that specific problem.
You want broader fraud prevention tools, not chargeback-specific dispute handling. Our Ecommerce Fraud Prevention Services page covers that.
09Pricing
Transparent Starting Prices for Chargeback Management
These are starting points in USD. Your final price depends on how many payment processors you need covered, and you get a fixed proposal after scoping.
11The Right Technology for Your Project
Technology Stack
We build a chargeback management system connected to Stripe, Shopify Payments and PayPal, using your own order data as evidence.
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How does a chargeback representment workflow work?
You get notified of a dispute, gather evidence matching the reason code, draft a rebuttal, and submit it to your acquiring bank before the deadline, typically 10 days or fewer.
What evidence wins chargeback disputes?
Transaction records, delivery confirmation, return policy documentation, and customer communications showing satisfaction all count, as long as they're matched to the specific reason code.
Can evidence be collected automatically from orders?
Yes, we automate pulling order records, tracking numbers, and policy documentation from your store so evidence is ready before the deadline instead of assembled by hand.
How much does chargeback management software cost?
Starts from $1,999, scaling up depending on how many payment platforms you need integrated and how much automation you want.
Custom chargeback workflow or a managed service?
A managed service works well for lower volume. A custom workflow pays off once you have enough disputes to justify automated evidence pulling and win rate tracking.
Can it integrate with Stripe, Shopify Payments and PayPal?
Yes, we build representment workflows that connect to Stripe, Shopify Payments, PayPal, or a combination of platforms you process through.
How do I track win rate by reason code?
We tag every dispute by its reason code and track outcomes, so you can see which types of chargebacks you're winning and which need a different evidence strategy.
How long does setup take?
Typically 3-8 weeks depending on how many payment platforms need integration and how much of the evidence collection you want automated.