02Our Chargeback Prevention Process
From Dispute Analysis to Chargeback Fraud Prevention That Works
You see the causes of your chargebacks before we change anything.
05Projects We've Built
Ecommerce Projects We Have Built
A selection of Shopify and ecommerce builds shipped for clients, the kind of stores where chargeback prevention services protect processor standing.
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LET'S DISCUSS
We had a different kind of problem. People were visiting the store, adding products to their carts, and then disappearing before they finished the order. We had tried a few apps and made changes here and there, but nothing really seemed to solve the bigger issue. The team went through the shopping experience with us and pointed out things we hadn't really noticed ourselves. They cleaned up the cart and checkout flow, made the mobile experience much smoother, and helped us make the store feel easier to shop. I’m not going to pretend we fixed everything overnight, but it finally feels like the store is helping the sale instead of getting in the way of it.
Ethan Parker
Founder of Elite Academy
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
James Whitmore
Head of Marketing of Lumen Outdoor
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
Michael Bennett
Founder & CEO of Northbridge Consulting
07Work Culture
Why Brands Trust Us With Chargeback Prevention
Many disputes happen because a customer does not recognize a charge, so prevention is not only about fraud. These are the habits we bring to our chargeback prevention services.
Cause before cure
We find why your chargebacks happen first.
Alerts before filing
Real-time dispute alerts let you resolve issues early.
Recognizable charges
Clear billing descriptors reduce confused customers.
3D Secure where it helps
Liability shifts on the orders that need it most.
Ratio watched
We track you against card network thresholds.
Honest timeline
Rates typically take 60 to 90 days to fall.
08Overview
How do I prevent chargebacks on my online store, and how much does it cost?
Friendly fraud drives an estimated 40-80% of ecommerce chargeback losses, with roughly 80% of chargebacks tied to fraud, criminal or friendly. A 1% rate was the old rule of thumb, but Visa's VAMP now targets under 0.5%. Fraud scoring, 3D Secure, and dispute alerts work together: scoring blocks bad orders, 3DS shifts liability, alerts catch disputes early. Most stores see rates drop within 60-90 days. Starts from $1,500.
- Service
- Chargeback prevention (fraud scoring, 3DS, dispute alerts, billing clarity, ratio monitoring)
- Starting price
- From $1,500
- Typical timeline
- 2-6 weeks setup, 60-90 days to see rate drop
- Platform
- Any ecommerce platform or custom checkout
- Built with
- Fraud scoring, 3D Secure, dispute alert networks, billing descriptor cleanup
- Experience
- 10+ years and 250+ shipped projects
- Post-launch support
- Ongoing maintenance retainer or one-time handoff
- Communication
- Calls in US, UK, and AU business hours
Who it's for
Stores with chargeback rates approaching processor limits
Your dispute ratio is climbing and you're worried about losing your processor account.
Stores getting disputes from unclear billing descriptors
Customers don't recognize the charge on their statement and dispute it instead of contacting you.
Stores wanting dispute alerts before formal chargebacks
You want a chance to resolve an issue before it becomes a chargeback on record.
Stores relying on a single tool
You have one fraud tool but no layered prevention stack covering scoring, 3DS, and alerts together.
Stores unsure what's driving their chargeback rate
You don't have visibility into whether fraud, friendly fraud, or service issues are the real cause.
Not a fit for
You need help responding to chargebacks that have already been filed, not stopping them beforehand. Our Chargeback Management Services page covers that.
You want fraud detection and scoring logic itself, not the full chargeback-specific prevention stack. Our Ecommerce Fraud Prevention Services page covers that broader scope.
Most of your disputes are friendly fraud from your own customers, not third-party fraud. Our Friendly Fraud Prevention page covers that specific problem.
09Pricing
Transparent Starting Prices for Chargeback Prevention
These are starting points in USD. Your final price depends on scope, and results typically show in the 60 to 90 days after setup.
11The Right Technology for Your Project
Technology Stack
We combine fraud scoring, 3D Secure and real-time dispute alerts with clearer billing descriptors, so Shopify chargebacks are stopped before they are filed.
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Pick a 30-minute slot that works for you. We meet on Google Meet to align on goals, scope, and the right next step.
How do I prevent chargebacks on my online store?
Layer fraud scoring, 3D Secure, and dispute alerts together, use clear billing descriptors, and monitor your ratio against card network thresholds.
What chargeback rate puts my processor account at risk?
A 1% rate was the old rule of thumb, but Visa's VAMP now combines fraud and disputes into one ratio, with the excessive tier at 1.5% and a target well under 0.5%.
What causes most ecommerce chargebacks?
Friendly fraud drives an estimated 40-80% of ecommerce chargeback losses, with roughly 80% of all chargebacks tied to fraud of some kind, criminal or friendly.
How much do chargeback prevention services cost?
Starts from $1,500, scaling up depending on how many layers of protection and how much monitoring your store needs.
How do I reduce chargebacks on Shopify?
We layer custom rules and dispute alerts on top of Shopify's built-in fraud analysis, since the default risk flag alone isn't enough to prevent chargebacks.
Can fraud scoring, 3D Secure and alerts work together?
Yes, they cover different points in the process: scoring blocks bad orders before checkout, 3D Secure shifts fraud liability to the issuer, and dispute alerts catch issues before they become formal chargebacks.
How do I keep my rate below 1 percent?
We combine prevention tools with ratio monitoring, though the more current benchmark is Visa's VAMP, which targets a combined fraud-and-dispute ratio under 0.5%.
How long until chargeback rates drop?
Most stores see a measurable drop within 60-90 days of a layered prevention setup going live.