Expert heuristic review
Every screen in scope scored against Nielsen's 10 usability heuristics, on phones and on desktops.
The Problem
Users Get Stuck Somewhere, and Nobody Can Say Where
Analytics show the drop-off but not the reason. Most teams guess, redesign the wrong screen, and see the same numbers a month later.
01 · Guesswork
The team argues over theories about why users leave.
GA4 funnels and session recordings show exactly where users stall.
02 · Wrong screen
The most visible page gets redesigned, not the broken one.
Findings point to the screens where users hesitate, ranked by severity.
03 · Mobile
Key links hide inside a mobile menu nobody tested.
Every flow is reviewed on real phones as well as desktops.
04 · No plan
A long issue list arrives with no order or cost.
Each issue carries a severity rating and a developer's effort estimate.
Your analytics show plenty of visits and a steep drop somewhere between the landing page and the signup. The team has theories: the form is too long, the pricing is confusing, the mobile menu hides the key link. Each person wants a different fix. A designer reworks the home page because it's the most visible. A month later, the drop-off is still there, and the budget is gone. Nobody looked at the actual screens where users hesitated, so the real problem didn't make the list.
We start with your data: GA4 funnels and session recordings show where users stall. Then a UX designer and a front-end developer walk every key screen against Nielsen's 10 usability heuristics. Each issue gets a severity, an effort estimate, and a screenshot showing the fix. Your team fixes what loses users first, instead of redesigning whatever is most visible.
Evidence before opinions
Analytics and session recordings decide which screens get reviewed first, not the loudest voice in the room.
Effort on every finding
Each issue includes a developer's effort estimate, so you can plan fixes inside a real sprint.
Severity you can act on
Issues ranked from blocking to cosmetic, so quick wins and serious problems don't get mixed up.
Our UX Audit Process
From Your Data to a Ranked Fix List in Five Steps
You agree the flows in scope, see the data behind each finding, and get a ranked list your team can start fixing the same week.
We agree which flows matter most, what your analytics already show, and what success looks like for your business. You get a scope, the list of flows we'll audit, and a fixed price before work starts.
What's Included
What You Get With a Website UX Audit
Each audit covers the flows that earn or lose you money, reviewed by a UX designer and a front-end developer who estimates the effort of every fix.
Compare Options
DeveloperLook vs Freelancer vs Automated Tool
Automated tools are cheap and fast at spotting technical issues, and a freelancer may cost less per hour. Here's where each one stops short.
| Feature | DeveloperLookBest fit | Freelancer | Automated tool |
|---|---|---|---|
| Method | Heuristics plus your analytics | Usually expert review only | Rule-based page scan |
| Flows covered | Your key flows, end to end | Agreed screens | Single pages, no journeys |
| Mobile review | Real phones and desktops | Varies by reviewer | Simulated screen sizes |
| Accessibility | WCAG 2.2 AA spot check | Sometimes included | Strong on automated checks |
| Fix effort | Estimated by a developer | Rarely estimated | Not estimated |
| Speed | 3 days to 3 weeks | About 1 to 2 weeks | Results in minutes |
| Output | Ranked list and video walkthrough | Slide deck or document | Automated score report |
| Cost | Fixed price from $450 | Lower hourly rates | Low monthly subscription |
DeveloperLook
Freelancer
- Method
- DeveloperLook: Heuristics plus your analyticsFreelancer: Usually expert review only
- Flows covered
- DeveloperLook: Your key flows, end to endFreelancer: Agreed screens
- Mobile review
- DeveloperLook: Real phones and desktopsFreelancer: Varies by reviewer
- Accessibility
- DeveloperLook: WCAG 2.2 AA spot checkFreelancer: Sometimes included
- Fix effort
- DeveloperLook: Estimated by a developerFreelancer: Rarely estimated
- Speed
- DeveloperLook: 3 days to 3 weeksFreelancer: About 1 to 2 weeks
- Output
- DeveloperLook: Ranked list and video walkthroughFreelancer: Slide deck or document
- Cost
- DeveloperLook: Fixed price from $450Freelancer: Lower hourly rates
Projects We've Built
Websites and Apps Our Auditors Helped Build
Websites, stores, and apps our team designed and built for SaaS, retail, finance, and healthcare clients. The designers and developers who audit come from this same team.
Saasmo Recruiting Software Web Design & Development
- Technology
- HR & Staffing
- SaaS Platform
Havenly Furniture Ecommerce Website
- Furniture
- E-commerce
- Dashboard
Oasic Finance SaaS Web Design & Development
- Finance
- SaaS Platform
- Dashboard
DocLink Doctor Booking App Design & Development
- Business
- Medical
- Booking System
What Our Clients Say
What Clients Say After Launch
Feedback from teams we have designed and built websites and apps for.
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
What I appreciate most is that the website is actually easy for us to manage now. We can update content ourselves instead of sending a developer a message every time we need to change something small. They also paid attention to the technical SEO side, which mattered to us because we didn’t want a new website to create problems for the traffic we already had. I’ve probably asked more questions than I should have since launch, but every question has been handled patiently and without any fuss. The team is easy to work with, they explain things clearly, and when we need something changed, they focus on getting it done rather than making the process complicated.
1,250+
Projects shipped
10+
Years of experience
Top 3%
Upwork Top Rated Plus
5 stars
Average review score
Want results like these?
Tell us what you are building. You get a reply within 24 hours on business days, then a written estimate.
Work Culture
Why Product Teams Trust Our UX Audit Agency
UX audit services are only useful if your team acts on them. These habits keep every finding specific, backed by evidence, and easy to schedule.
Reviewed on real devices
We test every flow on a mid-range phone and a laptop, not only in a design file. Many issues only appear with a thumb on a small screen.
A developer in every audit
A front-end developer reviews alongside the UX designer and estimates each fix. You get findings your team can schedule, not wishes.
Honest about small fixes
If three small changes will do more than a redesign, we'll tell you before we quote. Audits exist to save budget, not to sell one.
Evidence on every finding
Each issue links to a screenshot, the heuristic it breaks, and the data that flagged it. Nothing on the list rests on taste alone.
Viewer access only
We ask for viewer access to analytics and recordings, not admin rights. Your data stays in your own accounts the whole time.
Findings you keep
The report, screenshots, and walkthrough video are yours to share internally or with any designer. There's no license on reusing them.
Overview
What do UX audit services include for a website or app?
DeveloperLook provides UX audit services for websites, online stores, and SaaS apps. A UX designer and a front-end developer review your key flows against Nielsen's 10 heuristics, GA4 data, and session recordings. Every issue is ranked by severity and effort. Audits start at $450, take 3 days to 3 weeks, and include a recorded walkthrough.
DEVELOPERLOOK
Project facts · UX Audit Services
- Service
- UX Audit Services (heuristic review, analytics review, accessibility check, ranked fix list)
- Typical timeline
- 3 to 5 business days for one flow, 1 to 3 weeks for full audits
- Platforms
- Websites, ecommerce stores, SaaS products, and mobile apps
- Built with
- GA4, Hotjar, Microsoft Clarity, Lighthouse, and Figma
- Experience
- 10+ years of development experience and 1,250+ shipped projects
- Post-launch support
- 2 to 4 weeks of Q&A after delivery, depending on plan
- Communication
- Calls in US, UK, and AU business hours
- Starting price
- From $450 USD, fixed scope after a free goals call
Reviewed 7 Oct 2026 by Saimul Islam
Good fit
SaaS teams with stalled signups
Your trial signups are steady, but too few users finish onboarding, and nobody can say which screen is losing them.
Online stores losing shoppers
Your store gets traffic, but analytics show exits on product and cart pages, and you want an outside review before redesigning.
Founders before a redesign
You're about to fund a redesign and want a ux design audit first, so the budget goes to screens that actually cause problems.
Product leads choosing an auditor
You're comparing each website ux audit company on your shortlist and want evidence, effort estimates, and a fixed price in one quote.
Agencies with client sites
Your agency needs a user experience audit service it can resell under its own brand before pitching a redesign to a client.
Not a fit
Full redesign needed
You already know the product needs a full redesign. Our UI/UX Design Services page covers research, new flows, and complete screen design.
Formal accessibility audit
You need a full WCAG conformance report for legal or procurement reasons. Our WCAG Audit Services page covers formal accessibility audits.
Ongoing checkout testing
You want an ongoing testing program for a store's checkout and product pages. Our Ecommerce CRO Services page runs experiments month after month.
Budget under $450
Your budget is under $450 for the whole review. A free heuristic checklist and a few hours with your own analytics will catch the obvious problems.
Not sure we're the right fit?
Book a free call or message us. We'll tell you honestly whether we're the right team.
Pricing
Transparent Starting Prices for UX Audit Services
These are starting points in USD. Your final price depends on the number of flows, screens, and platforms in scope, and you get a fixed proposal after a free goals call.
For teams that need one key flow, such as signup or checkout, reviewed in 3 to 5 business days.
$450one-time, USD
- One key flow, up to 10 screens
- Review against 10 usability heuristics
- Findings ranked by severity
- Developer effort estimate per issue
- Recorded walkthrough video
- 2 weeks of Q&A after delivery
Recommended
For websites and apps that need their main flows reviewed with analytics and accessibility checks.
$900one-time, USD
- Everything in Flow Audit
- Up to 3 flows and 30 screens
- GA4 funnel and session recording review
- WCAG 2.2 AA spot check of key templates
- Prioritized fix roadmap
- 4 weeks of Q&A after delivery
For stores and products that want the worst screens redesigned and results checked after fixes.
$1,350one-time, USD
- Everything in Full Site Audit
- Up to 6 flows and 60 screens
- Figma redesign concepts for 3 key screens
- Findings workshop with your team
- Funnel re-check after fixes ship
- 4 weeks of Q&A after delivery
For Agencies
White-Label UX Audits for Agencies and Studios
You own the client relationship. We supply the audit, the ranked findings, and the walkthrough video under your brand, so you can open a redesign pitch with evidence. Prices are fixed, and nothing reaches your client without your review.
How the partnership works
White label: your client only ever sees your brand
- Your client
- You, the agency
- DeveloperLook
Share the client site
Send the URL, analytics viewer access, and the goals your client cares about.
- Client needs
- You share the details
- Details received
We audit and rank
Findings, severity ratings, and effort estimates delivered within 1 to 3 weeks.
- Scope and plan
- Proposal to resell
- Your quoteYOUR LOGO
You present the fixes
A branded report and video, ready for your client meeting or redesign proposal.
- Done by our team
- Your brand on it
- Handed to your clientDone
Partner with DeveloperLookDelivered under your brand
Your brand only
Reports, slides, and walkthrough videos carry your agency's name.
Pitch-ready evidence
Ranked findings that justify the redesign you plan to sell.
Fixed audit prices
Quotes you can mark up, with no hourly surprises later.
Senior reviewers
A UX designer and a front-end developer on every audit.
The Right Technology for Your Project
Technology Stack
We read your analytics and recordings, check speed and accessibility with standard tools, and deliver findings in formats your team already uses.
Google Analytics
Google Tag Manager
Hotjar- Mixpanel
Lighthouse- Chrome DevTools
- BrowserStack
- PageSpeed Insights
Figma
Loom- Notion
- Miro
Shopify
WordPress
Webflow
React
FAQ
Frequently Asked Questions
Straight answers on audit costs, timelines, what the report includes, and choosing an auditor.
Saimul IslamFounder & CEO, DeveloperLookStill have questions?
Send a message or book a call with the team.
DeveloperLook audits start at $450 for one key flow of up to 10 screens. Full website audits covering 3 flows start at $900, and audits with redesign concepts start at $1,350. The ux audit price depends on flows, screens, and platforms, and you get a fixed quote after a free goals call.
A single-flow review takes 3 to 5 business days, and a full audit takes 1 to 3 weeks. Most of that time goes into watching recordings and testing each flow on real devices. Analytics access on day one, plus one named contact for questions, keeps the schedule short.
It's an expert review that finds where people struggle on a website or app, and why. Reviewers walk each key flow, compare screens against usability heuristics, and check analytics for drop-offs. The output is a ranked list of problems with suggested fixes, not a full redesign.
Expect a ranked list of usability issues, each with a screenshot, a severity rating, and a suggested fix. With DeveloperLook, you also get a developer's effort estimate for every issue and a recorded walkthrough. You won't get vague advice, like a note to improve the navigation, without the exact change spelled out.
It matters because it shows where users struggle before you spend on a redesign. Teams often rework the most visible page, while the real problem sits in a form or a menu. An audit points the budget at the screens that lose users, which makes later design work cheaper.
An audit improves conversion by removing the friction that stops people from finishing a task. Typical fixes include shorter forms, clearer buttons, visible prices, and error messages that explain what went wrong. We don't promise a set percentage lift, but our largest plan re-checks your funnel numbers after the fixes ship.
Choose a vendor that asks for your analytics before quoting and shows you a sample report. Whether you're comparing ui ux audit services or a solo freelancer, ask about the method and how issues get rated. Also ask who estimates the fixes, because an audit without effort estimates is hard to schedule.
Look for findings tied to evidence: a screenshot, the heuristic or guideline broken, and the data that flagged it. Each issue should carry a severity rating and a clear suggested fix. A good report also separates quick wins from larger work, so your team knows what to tackle in the first sprint.
It should cover search, category filters, product pages, the cart, and checkout on phones and desktops. Shipping costs, delivery dates, and return terms should be easy to find before checkout. Our audits also review site search terms and cart abandonment data in GA4 to find where shoppers give up.
Yes, our designers and developers can fix the issues after the audit, or your own team can work from the list. Fixes are quoted separately, using the effort estimates already in the report, so you choose what to tackle. Every plan includes 2 to 4 weeks of Q&A while the fixes ship.
Saimul IslamFounder & CEO, DeveloperLookStill have questions?
Send a message or book a call with the team.
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