Guest data system map
PMS, channel manager, OTA extranets, Wi-Fi, door locks, and outlet POS listed with who logs in and from where.
The Problem
Why Cyber Security in Hotels Breaks at the Front Desk First
Hotels run all night with rotating staff, shared desks, and a long list of vendors. That mix is why one phished login at a hotel can reach guests directly, often before a manager notices.
Shared logins
Every shift signs into the PMS with one password.
Shared logins
One login per person, with roles for front desk, housekeeping, and finance.
Fake complaints
A phony guest complaint email harvests the extranet password.
Fake complaints
Two-factor sign-in on every partner portal, plus a short phishing drill for desk staff.
Vendor access
Lock and PMS vendors connect remotely with old shared credentials.
Vendor access
A vendor register with named accounts, opened only while a ticket is active.
Flat network
Guest Wi-Fi and office PCs share one network.
Flat network
Guest, staff, and payment traffic separated with your network vendor.
It's 11 pm, and the night auditor signs into the PMS with the same login the morning shift uses. An email about a guest complaint links to a fake extranet login, and a tired clerk types the password. By breakfast, guests are getting messages from your property asking them to confirm a card. The door lock server still takes remote support from a vendor nobody has listed. Guest Wi-Fi and the office PCs share one network. Leave it, and the next message your guests read may not come from you.
We start by listing every place guest data lives: the PMS, channel manager, OTA extranets, Wi-Fi, door locks, and outlet POS. Then we close the doors attackers use most. Every login gets a name and two-factor sign-in, vendors connect only when invited, and guest Wi-Fi stops touching staff systems. Your duty managers get a runbook for a hijacked extranet, instead of a scramble at checkout.
Every guest system listed
PMS, OTAs, channel manager, Wi-Fi, and door locks mapped with who can reach each one.
Extranets locked to named staff
Two-factor sign-in and named users on Booking.com, Expedia, and your channel manager.
A plan for hijacked accounts
A runbook that tells the duty manager what to do when guests report scam messages.
Our Hotel Cyber Security Process
From Guest Data Map to Locked-Down Accounts in Five Steps
You approve the system map first, then each account, network, and vendor change before it happens, and you sign off the runbooks your duty managers will use.
We talk through your PMS, channel manager, OTA accounts, Wi-Fi, door locks, and outlets, plus the cyber security for hospitality steps you've already taken. You leave with the three biggest risks we heard and a fixed quote.
What's Included
What You Get With Cyber Security Solutions for Hospitality Teams
The whole guest data path in one project: a system map, locked-down booking portals, named front desk logins, separated networks, a vendor access register, and runbooks your duty managers can follow at 2 am.
Compare Options
DeveloperLook vs Hotel IT provider vs PMS vendor
Your IT provider and your PMS vendor each protect part of the property, and both are already paid for. Here is where each one is enough and where gaps tend to sit between them.
| Feature | DeveloperLookBest fit | Hotel IT provider | PMS vendor |
|---|---|---|---|
| Planning | Free call, fixed written scope | Usually hourly or monthly | Covers the PMS only |
| Guest data map | PMS, OTAs, Wi-Fi, locks, and POS | Network and PCs mostly | Not included |
| OTA extranet security | 2FA, named users, takeover runbook | Rarely covered | Not covered |
| Network separation | Guest, staff, and payment split | Often their strongest area | Not covered |
| Front desk logins | One per person, shift-ready | Set up when asked | User roles built in |
| Vendor remote access | Listed, named, and time-limited | Sometimes reviewed | Its own access only |
| Cost | Fixed price from $800 | Ongoing monthly retainer | Included in the subscription |
| Your records | Maps and runbooks stay yours | Kept in their own tools | Vendor documentation only |
DeveloperLook
Hotel IT provider
- Planning
- DeveloperLook: Free call, fixed written scopeHotel IT provider: Usually hourly or monthly
- Guest data map
- DeveloperLook: PMS, OTAs, Wi-Fi, locks, and POSHotel IT provider: Network and PCs mostly
- OTA extranet security
- DeveloperLook: 2FA, named users, takeover runbookHotel IT provider: Rarely covered
- Network separation
- DeveloperLook: Guest, staff, and payment splitHotel IT provider: Often their strongest area
- Front desk logins
- DeveloperLook: One per person, shift-readyHotel IT provider: Set up when asked
- Vendor remote access
- DeveloperLook: Listed, named, and time-limitedHotel IT provider: Sometimes reviewed
- Cost
- DeveloperLook: Fixed price from $800Hotel IT provider: Ongoing monthly retainer
- Your records
- DeveloperLook: Maps and runbooks stay yoursHotel IT provider: Kept in their own tools
Projects We've Built
Hotel and Travel Booking Projects We Have Built
These resort, villa, and travel booking sites were design and build projects with guest accounts and booking flows. None of them was a security engagement.
Refinery Resort Vacation Rental Website Design
- Vacation Rental
- Booking System
- Dashboard
HoliNest Travel Booking Website and Dashboard
- Travel
- Vacation Rental
- Booking System
EliteVillas Vacation Rental Website Design
- Vacation Rental
- Booking System
- Dashboard
Exclusive Holiday Homes Vacation Rental Website
- Vacation Rental
- Booking System
- Website
What Our Clients Say
What Clients Say After Launch
Feedback from teams we have built booking sites, apps, and platforms for.
We had a pretty specific idea of what we wanted our website to become, but I wasn’t sure how easily we could explain all of it to a development team. There were quite a few moving parts, and we were working toward a deadline, so I expected a few things to get lost along the way. That never really happened. They understood what we were trying to achieve, kept us updated throughout the process, and got everything ready within the agreed timeline. The final site feels much easier to navigate, works beautifully on mobile, and is noticeably smoother for our customers. It was a huge relief seeing the original idea actually turn into the website we had in mind.
The mobile experience is probably my favourite part of the new site. We had spent a lot of time making sure the desktop version looked right, and the team kept pushing us to think about how everything would actually feel on a phone too. They were right. The navigation is clean, the interactions feel natural, and everything we’ve tested so far works exactly as it should. They also went through the links, forms, integrations, and other details more than once before launch, which I really appreciated. And even after going live, we could still reach out when something came up. The whole process felt friendly, organised, and surprisingly straightforward.
What I appreciate most is that the website is actually easy for us to manage now. We can update content ourselves instead of sending a developer a message every time we need to change something small. They also paid attention to the technical SEO side, which mattered to us because we didn’t want a new website to create problems for the traffic we already had. I’ve probably asked more questions than I should have since launch, but every question has been handled patiently and without any fuss. The team is easy to work with, they explain things clearly, and when we need something changed, they focus on getting it done rather than making the process complicated.
1,250+
Projects shipped
10+
Years of experience
Top 3%
Upwork Top Rated Plus
5 stars
Average review score
1,250+
Projects shipped
10+
Years of experience
Top 3%
Upwork Top Rated Plus
5 stars
Average review score
Want results like these?
Tell us what you are building. You get a reply within 24 hours on business days, then a written estimate.
Work Culture
Why Hoteliers Trust Us With Guest Data
Hotels stay open all night, so our habits are built around occupancy, shift handovers, and the vendors you already rely on. Nothing we change should slow a check-in.
Changes on quiet nights
We schedule account and network changes for your lowest-occupancy nights, away from check-in peaks. Your front desk keeps working while we make them.
Shift handovers respected
We roll out new logins with each shift lead present, so nobody is locked out at 3 am. Night auditors get their own walkthrough.
Vendors told before changes
PMS, lock, and Wi-Fi vendors hear from us before we touch anything they support. That protects your contracts and avoids surprise outages.
One sheet per role
Housekeeping, front desk, and finance each get a one-page guide in plain language. Nobody needs a security course to follow it.
Fixed price per property
You know the full price for your properties before work starts. A new property gets its own quote up front.
Admin rights stay with you
Admin access ends up with your named managers, not with us. We hand back every credential we used when the project closes.
Overview
How does hotel cyber security protect guest data?
DeveloperLook delivers hotel cyber security for independent hotels, resorts, and small groups. We map every guest data system, put named logins and two-factor sign-in on the PMS and OTA extranets, separate guest Wi-Fi, and register vendor access. Fixed-price projects start at $800, one property takes 3 to 5 weeks, and you keep every runbook.
DEVELOPERLOOK
Project facts · Hotel Cyber Security
- Service
- Hotel Cyber Security (guest data map, named logins, network split, runbooks)
- Typical timeline
- 3 to 5 weeks for one property, 6 to 10 weeks for up to 6
- Platforms
- Oracle OPERA Cloud, Mews, Cloudbeds, SiteMinder, and OTA extranets
- Built with
- Two-factor sign-in, network segmentation, vendor access controls, and runbooks
- Experience
- 10+ years of development experience and 1,250+ shipped projects
- Post-launch support
- 30 days of support after handover
- Communication
- Calls in US, UK, and AU business hours
- Starting price
- From $800 USD, fixed scope after a free property call
Reviewed 27 Oct 2026 by Saimul Islam
Good fit
Independent and boutique hotels
Your front desk shares one Cloudbeds or Mews login across shifts, and the extranet password sits on a note by the printer.
Resorts with spa, dining, and golf
Your resort runs OPERA Cloud, a spa booking tool, outlet POS, and door locks, and nobody keeps one list of who reaches guest data.
Hotel management companies
You run several owners' hotels on different systems and need cyber security for hotels applied as one baseline across every property.
Hotels hit by an OTA scam
Your guests received messages through a booking platform asking them to confirm a card, and you need the account locked down today.
Agencies and IT providers for hotels
Your agency or managed IT shop supports hotels and needs a hospitality cyber security partner who delivers under your name.
Not a fit
Restaurant with no rooms
You run a restaurant or bar with no rooms, and card payments are the main worry. PCI Compliance for Restaurants is the closer fit.
New booking website
You need a new hotel website or booking engine rather than security work. Our Hotel Website Design page covers the design and build.
Overnight alert watching
You want analysts watching alerts every hour of the night. Cyber Security Monitoring Services covers that, while this page is a one-time project.
Budget under $800
You run a small inn or B&B and want the basics for less than $800. Cybersecurity Services for Small Business starts lower and covers essentials.
Not sure we're the right fit?
Book a free call or message us. We'll tell you honestly whether we're the right team.
Pricing
Transparent Starting Prices for Hotel Cyber Security
These are starting points in USD. Your final price depends on properties, staff accounts, and the systems you run, and you get a fixed proposal after a free property call.
For Agencies
White-Label Hospitality Cybersecurity for Agencies and IT Providers
You own the hotel client and the day-to-day IT relationship. We supply the security project behind it: system maps, account and network fixes, and runbooks, delivered in your branding while you stay the name the general manager calls.
How the partnership works
White label: your client only ever sees your brand
Your clientSees only your brand
You, the agencyOwn the relationship
DeveloperLookBehind your brand
Send the property list
Share the hotels, PMS, and vendors involved, and we confirm scope within 2 business days.
- Client needs
- You share the details
- Details received
Fixed white-label quote
You get one price per property and a named engineer for the project.
- Scope and plan
- Proposal to resell
- Your quoteYOUR LOGO
Delivered in your brand
Maps, fixes, and runbooks arrive under your logo for you to hand over.
- Done by our team
- Your brand on it
- Handed to your clientDone
- Your client
- You, the agency
- DeveloperLook
Send the property list
Share the hotels, PMS, and vendors involved, and we confirm scope within 2 business days.
- Client needs
- You share the details
- Details received
Fixed white-label quote
You get one price per property and a named engineer for the project.
- Scope and plan
- Proposal to resell
- Your quoteYOUR LOGO
Delivered in your brand
Maps, fixes, and runbooks arrive under your logo for you to hand over.
- Done by our team
- Your brand on it
- Handed to your clientDone
Partner with DeveloperLookDelivered under your brand
The Right Technology for Your Project
Technology Stack
These are the hotel systems, booking channels, and network tools this work touches. We secure what you already run and suggest a change only when a system can't be protected.
- Oracle OPERA Cloud
- Mews
- Cloudbeds
- SiteMinder
- Booking.com
- Expedia
- Airbnb
- Google Hotel Center
- Cisco Meraki
- Ruckus
- UniFi
Cloudflare
- ASSA ABLOY Vostio
- Salto
- dormakaba
- Microsoft Authenticator
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Related Services
Hotels that finish this work often add restaurant card security, staff phishing training, or a new booking website. Each page below covers one of those next steps.
Cybersecurity Services
DeveloperLook provides cybersecurity services for businesses without a security team. We assess identity, email, devices, cloud, and web apps, fix the gaps you approve, and recheck every fix, so you get a cybersecurity service provider that does the work.
PCI Compliance for Restaurants
DeveloperLook sets up PCI compliance for restaurants, cafes, bars, and quick-service chains. We trace every card from terminal to processor, pick the right SAQ, and remove what drags your POS into scope, so the processor's questionnaire stops being guesswork.
Cybersecurity Services for Small Business
DeveloperLook provides cybersecurity services for small business teams with no IT staff. We switch on MFA, separate admin accounts, block email spoofing, secure laptops and phones, and set up backups we've test-restored, all in tools you already pay for.This page
Hotel Cyber Security
Pairs with the 6 services around it
Security Awareness Training for Employees
DeveloperLook runs security awareness training for employees as a managed monthly program. We set up the platform, send a 10-minute lesson each month, train new hires in their first week, and keep the completion records auditors and insurers ask for.
Network Security Services
DeveloperLook delivers network security services for offices, clinics, and shops. We map every device, split the network into zones, clean up firewall rules, lock down admin access, and secure Wi-Fi and VPN on the hardware you already own.
Hotel Website Design
DeveloperLook offers hotel website design for independent and boutique hotels: room pages, a styled hand-off to your booking engine, booking tracking, and accessible room details. Hospitality web design built to win stays back from the OTAs.FAQ
Frequently Asked Questions
Straight answers on hotel security cost, timing, why hotels get targeted, OTA scams, and guest Wi-Fi.
Saimul IslamFounder & CEO, DeveloperLookStill have questions?
Send a message or book a call with the team.
Our hotel projects start at $800 for one property. That covers the guest data map, named PMS logins, two-factor sign-in on OTA extranets, a Wi-Fi check, and the takeover runbook. Up to 2 properties with the network split and vendor register cost $2,150. Groups of up to 6 properties start at $4,300, and the free call ends with a fixed quote.
One property takes 3 to 5 weeks. Mapping fills the first week, then account and network changes follow your quietest nights and your network vendor's calendar. Groups of up to 6 properties take 6 to 10 weeks, because each property gets its own walkthrough with the shift leads before logins change.
Hotels mix high staff turnover, shared front desk computers, and many vendors with constant guest payments and personal data. Every shift change and vendor login is a chance for a weak or reused password. Attackers also know guests trust messages that seem to come from the hotel they booked, which makes taking over a booking account worth the effort.
Apply four controls at every property: named logins with two-factor sign-in, separate networks, a vendor access register, and staff who spot fake complaints. The hard part is keeping them in place across shifts and seasons. That's why our projects end with runbooks and a leaver checklist.
Lock the account first: change the extranet password from a clean device, confirm two-factor sign-in, and remove unknown users. Then contact the platform's partner support and warn guests with upcoming stays through a channel you control. Our runbook lists each step and who owns it, so the duty manager isn't improvising at midnight.
Yes, guest Wi-Fi belongs on its own network, apart from front desk PCs, the PMS, door lock servers, and card terminals. Network separation sits near the top of most cyber security in hospitality industry checklists, because one infected guest laptop could otherwise reach staff systems. We plan the split with your network vendor so service keeps running.
It covers every system that touches guests or rooms: OTA extranets, the channel manager, door locks, guest Wi-Fi, outlet POS, and staff email. The PMS itself is often the best-protected system on site. The gaps usually sit in the extranets and vendor connections around it, so we look there first.
Partly. We check how card-on-file details and OTA virtual cards are handled and keep card terminals on their own network. A full PCI DSS questionnaire is separate work: a hotel restaurant or bar can use PCI Compliance for Restaurants, and our PCI Compliance Services page covers the whole property.
Yes. We contact your PMS, lock, and Wi-Fi vendors before changing anything they support, and we use their own admin settings instead of adding new tools. When a vendor needs remote access, we set up a named account that opens for a ticket and closes afterward. You remain the account owner the whole time.
Your named managers do. At handover we return every credential we used, remove our own accounts, and leave an admin list showing who controls the PMS, extranets, and network. For 30 days we answer questions, and a yearly hospitality cyber security review is quoted separately if you want one.
Saimul IslamFounder & CEO, DeveloperLookStill have questions?
Send a message or book a call with the team.
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